Before you start
You need a Restaurant Depot membership, because you order on your own account. It is free to join, and our membership guide covers how. Restaurant Depot's own site and app change over time, so this guide describes the steps in general terms. Menu names and button labels on your screen may differ from the wording here.
Have two things ready: your login, and a list of what you need. A list written by par level, with quantities, makes the cart much faster to build.
Step 1: Log in to your account
Sign in with your own Restaurant Depot credentials. The order has to go through your account, not ours. That is also why the item prices are Restaurant Depot's own: it is your order. If you cannot get in, use Restaurant Depot's password reset or contact their member support before anything else, since nothing below works without the login.
Step 2: Choose your store
Pick the store that matches where your order will be shopped. We shop five Restaurant Depot stores:
- Charlotte: 2030 John Crosland Jr Dr, Charlotte, NC (22 delivery areas)
- Raleigh-Durham: 3901 Gateway Centre Blvd, Morrisville, NC (20 delivery areas)
- Richmond: 7951 Brook Rd, Richmond, VA (19 delivery areas)
- DC-Metro: 4600 Eisenhower Ave, Alexandria, VA (48 delivery areas)
- Miami: 2041 NW 12th Ave, Miami, FL (26 delivery areas)
Not sure which store serves your town? Find your town on the store pages, or call dispatch at (866) 248-0118.
Step 3: Build the cart
Search or browse for each item and add it with the quantity you need. A few habits save trouble later:
- Check the pack size. A case, a bag and a single unit can look alike in a list. Confirm what one unit means before you set the quantity.
- Use your own wording in notes. If a brand matters, say so in your list and tell us when you book.
- Re-order from a past order. If your account offers a way to repeat an earlier order, it is the fastest way to build a standing list. Check what your screen offers.
- Keep a running list. Everything on it gets checked against what arrives.
Step 4: Watch the minimum
With BarBak Hospitality, the minimum order is $300. The delivery fee is $55 flat and is charged at Restaurant Depot checkout as part of your order. Here is a simple example, using assumed numbers:
| Example cart | Delivery fee | Meets the minimum? |
|---|---|---|
| $250 | $55 | No, add $50 or more of items |
| $300 | $55 | Yes |
| $600 | $55 | Yes |
If you are short, add the items you would have needed next week anyway. For what the fee works out to at different order sizes, see what Restaurant Depot delivery costs.
Step 5: Check out by midnight
Place the order on your account by midnight. That is the cutoff for next-morning delivery. Before you submit, go through the cart once more for quantities, substitutions you will or will not accept, and the delivery fee line. Then pay as you normally do on your account.
Missed midnight? If you ran short today and need goods the same day, emergency delivery runs the same day when you order by 3 PM, from $55.
Step 6: Pick your delivery slot
Deliveries start at 7 AM, 7 days a week, and you pick the slot when you book. Choose a window that fits your dock, your alley and your prep. If your building has fixed receiving hours, tell us when you book. In the Florida Keys, dispatch sets the window instead, so the booking form will not offer a choice there.
Step 7: Changes and cancellations
Plans change. Changes and cancellations are free up to 2 hours before your delivery window. Call (866) 248-0118. Support is available 24/7. For anything on the Restaurant Depot side of the order, such as changing items already in your cart, check their current terms on your account.
Step 8: Book BarBak Hospitality
Placing the order on your account is half the job. The other half is telling us it is coming, so we can shop it, handpick it and deliver it in your slot. Book your delivery on bar-bak.com. We check the order item by item against your list, and we deliver across 135 areas around our five stores. Not sure we cover you? Read does Restaurant Depot deliver? or call dispatch.